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Global Reference Architecture (GRA) Information Sharing Enterprise Service-Level Agreement

Date Published
April 2011
Author(s)
Global Standards Council
Publication Series
Publication Type
Reference Material
Description

The purpose of this document is to provide a sample Service-Level Agreement (SLA), in this case, for a fingerprint service to local, state, tribal, or federal justice and public safety agencies organized under a Statement of Participation or similar umbrella agreement. This document may be consulted as an example to facilitate the understanding of what is intended to be included in each SLA section.

Date Created: February 12, 2021