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Transforming Dispatch and Crisis Response Services: Meeting Challenges with Innovation

Event Dates

Historically, law enforcement has been the default response to all 911 calls for service, including incidents involving individuals experiencing crises related to behavioral health disorders and/or intellectual and developmental disabilities.

It has been observed that many of these incidents are service-based calls, where the presence of law enforcement may not be needed. In recent years, communities have increased efforts to reorganize their crisis response systems, training 911 call-takers and dispatchers to shift away from directing law enforcement as first responders to these calls.

Developed as part of the Bureau of Justice Assistance-supported Academic Training to Inform Police Responses, this webinar will feature four programs that have leveraged the training, policies, and procedures of 911 call-takers and dispatch when restructuring their community’s response to crisis incidents.

Panelists will present the innovative approaches in crisis response implemented by their programs and discuss the challenges of ensuring appropriate services are dispatched to crisis incidents to best meet the needs of individuals.

Date Created: February 10, 2021